Client Services
University of Toronto Press Distribution represents more than 70 book imprints for distribution in Canada, the United States, and around the world. UTP maintains facilities in Toronto with more than 60,000 square feet of warehouse space, and a Buffalo, New York, location for expediting incoming and outgoing U.S. shipments.
Publisher clients can expect a high level of attention from the client services team to ensure that all requests relating to customers, stock transfers, promotional copies, and special services are completed promptly.
UTP Distribution offers its clients the following services:
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Warehousing and receiving
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Order entry and customer service
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Picking, packing, billing, and shipping
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Special services
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Credit and collection
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Electronic order processing (EDI, Pubnet)
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800 number for orders
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Order consolidation across distributed clients
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Online Sales, Orders, Receipts, and Inventory reporting
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Support for ecommerce sales
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U.S. warehouse
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Customs clearances
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Digital printing center located in the warehouse