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Information for Customers

TO ORDER

By mail:
University of Toronto Press
5201 Dufferin Street
Toronto, Ontario
Canada
M3H 5T8

By phone:
1-800-565-9523
(North America)
(416) 667-7791

By fax:
1-800-221-9985
(North America)
(416) 667-7832

By e-mail:

By EDI:
Through Pubnet:
SAN 115 1134

New Accounts

To open a new account, send a Purchase Order to Toronto address above or by fax or email. Please include complete billing/shipping address, contact person, phone and fax numbers, SAN number, and an e-mail address.

All orders from new accounts and individuals, prior to establishing credit terms, must be prepaid. Visa, MasterCard, or Cheque. Cheques must be drawn on a Canadian or US bank. For Wire,

Bookstores / Wholesale credit application

Download Credit Application

EDI

To establish an EDI trading account, contact . UTP supports the X.12 format Purchase Order, Purchase Order Acknowledgement, Functional Acknowledgement, Purchase Order Cancellation, Invoice, and Advance Ship Notice.

Turnaround

Canadian orders are consolidated and released twice weekly to the warehouse according to geographic region. US and overseas orders are released daily. Canadian shipments are FOB Toronto, US shipments are FOB Tonawanda, NY.

Claims

Claims for shipping errors, shortages, or damages must be made with 30 days of the invoice date, making reference to the invoice number.

Returns Policy

UTP will accept returns for publications provided they are returned in resalable condition, and received not prior to 3 months from the invoice date and before 12 months after the shipping date.  Invoice copies or an invoice number must be included for all returns. Books shipped to us erroneously will be returned at the customer's expense.

Discount policy

Each UTP distributed publisher determines its own discount policy with customers. Purchases from multiple publishers do not combine for volume discounts.

Shipping

Orders across multiple publishers are consolidated for shipping and invoicing. Customers may indicate their preferred carrier. UTP's principal carriers are CanPar in the Canada and UPS in the United States.

FREIGHT

Freight expense is charged to the customer. Some UTP client publishers may offer free freight to Canadian customers, which is deducted from the freight charge. For more information, click here.